The Harlequin Group Client Testimonials
After each job we ask the client to rate our performance based on 5 key questions. These key questions enable us to monitor the levels of service provided by our team from start to project completion, which in turn helps us to continually deliver the high levels of service our customers have grown to expect.
The key questions we ask of every job are:
- Were our office staff polite and helpful when you first called the company?
- Did we keep you informed as regards your enquiry?
- Were our site operatives polite and helpful?
- How would you score our standard of work?
- How would you score us overall?
Over 90% of clients gave us top scores for all questions during the last year.
See comments from some of our happy customers below …
I’m writing to let you know how pleased I am with the work you carried out recently. Starting with your quotation (not the cheapest but competitive) it showed a very professional approach which was then supported by our subsequent conversations. Your crew were extremely polite, considerate, tidy and did an excellent job. Should the occasion arise I will be happy to recommend Harlequin to others. I have sent a copy of this letter to Kent Highway Services.
We wish to thank Harlequin for their efforts during the Flood Warning in July 2007. We were able to put in place revised shift patterns as well as organise plant and materials in a professional manner and to the requirements of our customer with very little notice. This is a significant effort that is fully recognised.
Very impressed with the quality of the work, especially the quality of the bitumen/tarmac – the attitude of the gang was excellent.
Your promptness and the efficient manner in which you constructed the cross-over at the property is much appreciated.
Please pass on my thanks to your team – excellent job done – kept me fully informed and updated – keep up the good work.
